Support

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Subscription help

How to cancel

Open Settings on your device, tap [Your Name] > Subscriptions > Who is Hain > Cancel Subscription. Cancel at least 24 hours before the renewal date, otherwise the next period is charged.

Deleting the app does NOT cancel the subscription. The subscription lives on your Apple account, not on the device, so it has to be cancelled from Apple's subscription settings as well.

How to restore a purchase

Open the app, tap the premium button on the home screen, then choose "Restore Purchases". Sign in with the same Apple ID you used for the original purchase. This works on a new phone, after reinstalling, and costs nothing.

Refunds

Refunds are handled by Apple, which is the seller of record for App Store purchases: https://reportaproblem.apple.com — we cannot issue refunds ourselves, but write to us and we will support any reasonable request you make to Apple.

Privacy and data requests

To exercise your data rights — access, rectification, erasure, restriction, portability, objection or withdrawal of consent — write to contact@global360.studio. We respond free of charge within 30 days.

Most requests you can carry out yourself without contacting us: your game data exists only on your device, so deleting the player names inside the app, or removing the app, erases it completely. Section 11 of the Privacy Policy lists every route, including how to withdraw advertising consent.

Full details: https://global360.studio/whoishain/privacy-policy/en

Company details

• 360 GLOBAL STUDIO YAZILIM VE TEKNOLOJİ ANONİM ŞİRKETİ (trading as Global360 Studio)
• Adalet Mahallesi, Manas Bulvarı, Folkart Towers, No: 39, Suite 2511, Bayraklı / İzmir, Türkiye
• Trade registry: İzmir Trade Registry Office, no. 274399
• Chamber of commerce: İzmir Chamber of Commerce, no. 2324400
• Tax number: 0012806176
• Telephone: +90 545 827 23 60
• Support: support@360game.studio
• Legal and data protection: contact@global360.studio

Frequently asked questions

How many players do I need?

Between 3 and 12 players, on a single device. The device is passed around the table, so everyone plays together in the same room.

Do I need an internet connection?

No. The game itself works fully offline. A connection is only needed to show ads and to make purchases.

How do I change the language?

Open the settings inside the game and pick your language. Five languages are supported: Turkish, English, German, French and Spanish.

Why do I see ads?

The game is free and ad-supported. The optional ad-free subscription removes them entirely — once it is active the advertising SDK is never started.

I lost my purchase after changing phones.

Open the app, tap the premium button on the home screen and choose "Restore Purchases". You must be signed in with the same Apple ID you used for the original purchase. Restoring is free.

Is my data collected?

The player names you enter and your settings stay on your own device and are never sent to us — we run no server at all. The full detail is in the Privacy Policy.